Cancellation and refunds

Cancel whenever you like

You can cancel your subscription at any time from Settings → Plan → Invoices, card and cancellation. No notice period, no email required, and nobody will try to talk you out of it.

Cancelling takes effect at the end of the period you have already paid for. Until then everything keeps working — your agents, your automations and your website widget — and the credits already in your account remain yours to spend.

We do not refund unused time

Payments are not refunded for the remainder of a billing period, and credits already granted are not refunded for cash. If you cancel a month in, you keep that month.

Credits do not expire and roll over between periods, so an unused allowance is not lost while your subscription is active.

Where that does not apply

Payments are processed by Paddle.com Market Ltd, which is the merchant of record and the seller for your purchase. Paddle may issue a refund under its own buyer terms, and this policy does not restrict that.

Nothing here affects your statutory rights. If you are a consumer in the United Kingdom or the European Union you may have a right to cancel a distance purchase within 14 days, and that right stands regardless of what this page says.

We will also refund a payment we consider to be a genuine mistake — a duplicate charge, a renewal after you told us you had cancelled, or a charge caused by a fault on our side. Write to us and we will look at it.

If something has gone wrong

Email support@zentrumsolutions.com with the address on the account and roughly when the charge happened. We answer within two working days. Please try us before raising a chargeback with your bank — it is faster, and a chargeback closes the account automatically.